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Effects of E learning »

Cisco Systems created an innovative training program called E-Service Training (EST), which makes the most of the potential of Internet capabilities and technologies. The objective of the EST program is to ensure that Field Engineers are ready to repair and maintain new merchandise as soon as they’re released to consumers. Owing to the speedy nature of new product deployment, the growing number of products, and the global location of consumers, training all of the FEs in time becomes very complicated.

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